Job Satisfaction on Employee Turnover Intentions: A Case study on Ethiopian Revenue and Customs Authority

Abstract

Job satisfaction is crucial for any organization since it has effect on employee turnover. There are many factors which force employees to leave their current organization such as work environment, job security, work itself, timely promotion, and benefit packages are some among many. This research conducted on impact of job satisfaction on turnover intention of employees. Researcher collected data using self administered questionnaires from employees of the authority, those who serve at least one year, have educational qualification of not less than college diploma and data from secondary sources used as well such as annual reports of human resource directorate of the authority. The sampling method used for the research was simple random sampling to select 192 employees from a total target population of 1121 employees from head office and two branches. For analysis of collected data descriptive statistics and statistical techniques used such as descriptive statistic such as mean, standard deviation, Pearson product moment correlation, and chi-square for testing hypothesis (For analysis SPSS version 16 used). The results of the research show factors such as job security, benefit packages, work environment, clear guide lines and recognition are the major top five variables create job satisfaction. Besides, the analysis shows increase in job satisfaction of employees decrease their turnover intention which means there is inverse relationship between them.