Assessment of facility management practice for improvement of public hospital buildings in Addis Ababa city

Abstract

Facility management plays a crucial role in maintaining and enhancing the physical infrastructure of organizations, aligning it with their core objectives. Despite its recognized importance in the construction industry, the adoption of facility management practices continues to face significant barriers. This study aims to addresses the need for a comprehensive assessment of facility management practices in public hospitals, aiming to identify areas for improvement as per the required standard. Consequently, this research end tries to bridge the gap in public hospital management in Addis Ababa there by developing a conceptual framework aimed at improving facility management practices in public hospitals. The study is conducted through mixed research approach utilizing both secondary and primary data. Primary data were collected in the form of Likert scale questionnaires. The questionnaire employed in this study is validated through the Pearson correlation coefficient, while the questionnaire's reliability is assessed using Cronbach's alpha in SPSS. Purposive sampling method was used to collect information from respondents in public hospitals. The data were analyzed using descriptive statistics with the assistance of SPSS version 26 software and presented in the form of table. The findings of this study highlight from average to bad inadequate condition of facilities in Addis Ababa public hospitals, average condition of facilities are (wall finishes, floor finishes and ceilings), and bad condition include Services (sanitary appliances, building service equipment, disposal installation, water, ventilation, electrical, light,, lifts, protection installation, drainages, external services), this indicating a pressing need for improvement. Users of these facilities expressed dissatisfaction with the quality of facility services provided (ventilation, performance of lighting and condition of elevators). Moreover, the study revealed a significant gap between international and local facility management practices, with the local practices lagging behind in various aspects. Therefore, this study provides conceptual framework for improvement of public hospitals facility management practice